Digital Products Refund Policy
We stand behind our products and your satisfaction with them is important to us.
Nevertheless, since www.thewinnersuniversity.com offers non-tangible irrevocable goods such as downloadable
E-Books, PDF’s, Audio & Video Courses we do not issue refunds once the order is accomplished and the product download link has been sent.
As a customer you are responsible for understanding our Refund Policy before purchasing any item from our site.
However, we realize that exceptional circumstance can take place regarding the character of the products we supply.
Therefore, we DO honor some requests for a refund on the following reasons:
Specific terms stated on a specific digital product: Some digital products may explicitly state a full or partial refund is based on a satisfaction guarantee. In such a case you must contact us via email providing the Money Back Guarantee certificate of this specific product.
Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted within 24 hours after purchase and be proved with screenshots.
If you do not properly contact us during this period, you agree that we may consider your absence of communication as a successful download of the product with no further right of redress or refund for a “download issue” reason.
Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. You should contact us for such issues. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered.
Please be advised that temporary access to your webhost/server can be requested by our technicians in order to identify and fix the possible issues with our products.
Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your server will result in your inability to qualify for a refund.
Product not-as-described: such issues should be reported within 24 hours from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the sales page of each product.
We do not guarantee that our products are fully compatible with any third-party programs (including web host) and we do not provide support for third-party applications.